FAQ Page
- What products do you primarily sell?
We primarily sell children’s toys and related products, including educational toys, plush toys, and interactive games, designed to help children grow and learn through play.
- How long does it take for an order to ship?
Typically, orders are processed and shipped within 1–3 business days.
During holidays or peak seasons, processing times may experience slight delays.
- How long does shipping take?
Delivery times depend on your shipping address and current logistics conditions; the actual arrival time is subject to the latest tracking information.
- How can I check my order status?
Once your order has shipped, we will provide a tracking number.
You can check the real-time shipping status via the shipping carrier’s official website or directly on your order page.
- Can I modify or cancel an order?
If your order has not yet shipped, you may contact us to request a modification or cancellation.
Once an order has shipped, it cannot be canceled; however, you may request a return if the item meets our return eligibility criteria.
- Do you accept returns or offer refunds?
Yes, we offer return and refund services for eligible items.
Items must be unused, in their original packaging, and the return request must be submitted within the specified timeframe.
- What should I do if the product does not match the images?
We strive to ensure that our product images accurately reflect the actual items; however, slight variations may occur due to differences in display devices or lighting conditions during photography. If you encounter any significant discrepancies, please contact our customer service team for assistance.