Contact us

These Contact Terms govern matters related to communication and service support between kay-sa.com (hereinafter referred to as “this Website”) and its users.

Contact Information

If you encounter any issues, have suggestions, or require after-sales support while using this Website, you may contact us via the following methods:

Company: Kay Sa LLC

Address: 1688 E La Deney Dr, Ontario, CA 91764

Email: [email protected]

Accuracy of Information

To ensure that we can process your requests in a timely manner, please provide as much complete information as possible when contacting us, including but not limited to:

Order Number
Date of Purchase
Description of the Issue
Contact Details

The more complete the information you provide, the more efficiently we can process your request.

Scope of Support

We will assist in addressing the following types of issues:

Order Inquiries and Shipping Status
Product Inquiries
After-Sales Service and Return/Exchange Requests
Feedback on Website Usage Issues
Other Reasonable Suggestions and Comments

Usage Guidelines

When contacting this Website, users must adhere to the following principles:

Do not submit false or misleading information.
Do not send malicious, offensive, or unlawful content.
Do not misuse customer service channels for harassment or repetitive, frivolous inquiries.

In the event of any violation of the above principles, this Website reserves the right to restrict or refuse to provide service support.

Privacy Protection

We value the security of your personal information. All information submitted through our contact channels will be used solely for the purpose of processing your requests and will not be used for any other unauthorized purposes.